Full CRM
Every enquiry moves through set stages to an open account. One card per client holds the timeline, documents and advice record.
How MFAM stays compliant
Compliance, a full CRM and general advice records in one place. As licence holder, MFAM runs the checks and keeps the registers and manual while you run your business.
- Licence
- AFSL 520442
- Run by
- MFAM, the licence holder
- Used by
- Every adviser on the licence
- Checks
- Quarterly
MFAM runs the compliance
As the licence holder, MFAM runs the quarterly checks, keeps the registers and keeps the compliance manual current.
You record clients and advice as you go, and the home page shows anything that is due.
- Checks run by MFAM
- Registers kept by MFAM
- One current manual, as web pages and a PDF
- Obligations due on the home page
Clients and advice
General advice records
Log general advice on the client card in a few fields: products, channel, a short summary and the general advice warning. Every edit keeps its history.
Deal sheets online
Deal sheets and records of advice are filed on the client they belong to, ready for the quarterly checks.
100-point ID check
Upload each ID document by type. It ticks at 100 points with at least one primary document.
Next actions
Each client card lists what is still missing and the next step.
Compliance progress
A progress bar on every client card shows how complete the file is.
Quarterly checks
Sampled every quarter
MFAM checks a sample of client emails, deal sheets, advertising, research and adviser websites each quarter.
Ticked on the board
Results land on the compliance board, with each check linked to its evidence.
Advisers sign off
Each adviser sees the issues found in their own work and confirms they have read them.
Registers
Breaches and complaints
Each entry tracks its deadlines and holds the emails and files that concern it.
Conflicts and obligations
A conflicts register, and an obligations list on the home page showing what is due.
Help for advisers
Ask
Plain-English answers from the compliance manual and ASIC guidance, with page references, instead of searching a long PDF.
Team chat
Channels for authorised representatives, with an email alert for unread messages.
File storage
Documents are filed against the client or register entry they belong to.
Security
Passkey sign-in
Face or fingerprint, no password. Repeated failed attempts lock the account.
A separate server
Its own locked-down server, apart from the website.
Access by role
MFAM sees everything. Authorised representatives see the team tools.
Every sign-in logged
Each sign-in and failed attempt is recorded.
Advise under MFAM
Thinking of joining MFAM as an authorised representative? Henry will call you to walk through how we run compliance.
Book a call with Henry
General advice only. It does not take into account your objectives, financial situation or needs. Read our Financial Services Guide.